Frequently asked questions:
We hope you'll find the answers you need here.
Do I need to create an account to take classes?
Yes. Setting up a Wiser Health and Fitness account is quick and easy with Punchpass.
What is Punchpass?
Punchpass is user-friendly online software that lets you make, change or cancel class reservations; provides email confirmations, class reminders and Zoom links; and prompts to renew your pass. Punchpass keeps you on track so that YOU don’t have to sweat it,...although sweating is good :-)
How do I create an account?
Easy! On the upper right corner of the calendar click
Create Account and follow the simple instructions.
Name, email, password, and an electronic signature on a standard physical movement waiver (that is provided).
How do I pay with a credit or debit card?
You can use a credit or debit card for online purchases powered by Stripe (a secure payment processing platform on Punchpass).
Can I use PayPal, personal checks or money orders?
Yes. Please email Liz directly for more information: firstname.lastname@example.org.
Are there different types of passes?
Yes, there are many passes to choose from. You can purchase the one that is best for your schedule under "purchase a pass".
I have an account, why won't Punchpass let me reserve for a class?
Most likely your class pass has expired. You can only reserve a spot in class within your current pass time frame. You may need to purchase a new pass.
You can find your current and pending pass information by clicking
My Active Passes at the top right of the calendar page.
I can't find my email with the link for class, what do I do now?
You can find the Zoom link in two places: 1. In your class confirmation emails.
2. You can also find it by clicking My Reservations at top right of the calendar page. C'mon now...you can't get out of class that easy!
How do I cancel my reservation for class?
You can cancel your reservation by clicking My Reservations at the top right of the calendar page. Find the reservation you want to cancel and click on it.
Scroll down the screen and click the Move or Cancel Reservation at the confirmation scree and click Cancel Reservation.
Will classes ever be canceled?
Classes need to have at least 3 participants to run a class 24 hours before class start time.
Should I cancel my reservation if I cannot make class?
Yes, much appreciated and as soon as possible since this can affect the 3 participant/24 hour rules of running a class.
How far in advance do I need to reserve or cancel a class reservation?
For fairness for all instructors, class reservations and cancellations should be made 24 hours in advance to avoid the possibility of class cancellation. You can take the chance to wait longer and If the class is still on the calendar, reservations may still be made at that time.
How do I become a Wiser Health and Fitness instructor?
The Wiser Community is growing all the time and we welcome new class ideas. Please email Liz Saunders at email@example.com.
If I already have a pass, why do I receive an email saying that my pass is expiring?
Even if you've purchased a new pass, Punchpass sends an automatic email when your current pass is about to expire. Punchpass keeps you on track so you don't miss a squat!
When can I view next month's calendar?
You can view next month's calendar by mid-month.