Frequently asked questions:
We hope you'll find the answers you need here.
Do I need to create an account to take classes?
Yes. Setting up a Wiser Health and Fitness account is quick and easy with Punchpass.
What is Punchpass?
Punchpass is user-friendly online software that lets you make, change or cancel class reservations; provides email confirmations, class reminders and Zoom links; and prompts to renew your pass. Punchpass keeps you on track so that YOU don’t have to sweat it, although sweating is good!
How do I create an account?
Easy! On the upper right corner of the calendar click
Create Account and follow the simple instructions. Punchpass needs just 4 things: your name, email, password, and an electronic signature on a standard movement waiver (provided).
High Quality Training
Single Drop-in Class
10 Class Punch Card
UNLIMITED Class Pass
2 FREE Trial Classes
How do I pay with a credit or debit card?
You can use a credit or debit card for online purchases powered by Stripe (a secure payment processing platform on Punchpass).
Can I use PayPal, personal checks or money orders?
Yes. Please email Liz directly for more information: email@example.com
Are there different types of passes?
Yes, there are three main passes and there may special discounted passes and codes available. Ask Liz.
1 single class
Valid for 2 months
UNLIMITED CLASS PASS
Valid for 1 month
I have an account, why won't Punchpass let me reserve for a class?
Most likely your class pass has expired. You can only reserve a spot in class within your current pass time frame. You will need to purchase a new pass.
You can find your current and pending pass information by clicking
My Active Passes at the top right of the calendar page.
I can't find my email with the link for class, what do I do now?
You can find the Zoom link in two places: 1. In your class confirmation emails.
2. You can also find it by clicking My Reservations at top right of the calendar page. C'mon now...you can't get out of class that easy!
How do I cancel my reservation for class?
You can cancel your reservation by clicking My Reservations at the top right of the calendar page. Find the reservation you want to cancel and click on it.
Scroll down the screen and click the Move or Cancel Reservation at the confirmation scree and click Cancel Reservation.
I tried to cancel my reservation but Punchpass won't let me. What should I do?
You can cancel your own reservations up to 24 hours before class. If it's less than 24 hours, please email Liz Saunders at firstname.lastname@example.org.
How do I become a Wiser Health and Fitness instructor?
The Wiser Community is growing all the time and we welcome new class ideas. Please email Liz Saunders at email@example.com.
If I already have a pass, why do I receive an email saying that my pass is expiring?
Even if you've purchased a new pass, Punchpass sends an automatic email when your current pass is about to expire. Punchpass keeps you on track so you don't miss a squat!
When can I view next month's calendar?
You can view next month's calendar by mid-month.